BigWins Privacy Policy

As a data controller, you must request specific information from players to give them access to our games and other gaming services.

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This privacy policy details how Big Wins Casino handles the collected personal information you provide to enable us to serve you better. Big Wins (otherwise referred to as “Website,” “Company,” “Casino,” “We,” “Us,” or “Our”) shall refer to the services and the use of the website Big Wins is managed and operated by Moonrocket, a company that’s registered under the authority of the government of Curacao with registration number 160230. The casino operates under License No. 5536/JAZ.

Creating an account with this website means you understand and agree to the use of your information as explained in this policy.

What Data Do We Collect as Big Wins?

The data collected from our players to be used and processed will include, but won’t be limited to, the following:

  • Personally identifiable information is collected during the account registration process. This includes any information you submit via email or the website (including your email address, first and last name, email address, and phone number).
  • Any communication made with us via our website, online chat, email, or any other communication channel.
  • Your account history and your activities through the website or other communication channels.
  • Documents submitted upon request for account verification, to conduct anti-fraud checks, or for deposits and withdrawals.
  • Customer assessments or any other survey that you participate in.
  • Our system records website logins and credential information, as well as activity logs, weblogs, browser data, and other traffic information.

How We Utilize Users Personal Information

We process the collected information to provide you with better iGaming services. More often than not, we use your information for the following reasons:

  • To process your transactions and bets. This might include using your digital payment methods or credit cards.
  • To provide users access to games and other online services on our site.
  • To provide customer service support whenever you need it. This can include managing or creating your player’s account.
  • To conduct the necessary checks and verification processes.
  • To inform existing players about new bonuses and promotional materials. We can also provide promotional information from our business associates and affiliates. This can only be possible in a case where the players give their consent to receive such information.
  • To comply with the required legal process, such as compliance with anti-money laundering (AML) and fighting against financial terrorism or fraudulent gaming activities.
  • To track information and investigate financial transactions to prevent and detect fraud or scams, money laundering, term abuse, and other illegal activities.
  • To examine user trends through market assessment. However, keep in mind that the market survey is optional, and you can decide whether to participate or not.

How Do We Keep Your Information Secured?

We are dedicated to ensuring that all the information you submit on our site is 100% secure. We have implemented a variety of absolute security measures, both physical and technological, not to let hackers gain unauthorized access. However, these measures depend on the sensitivity of the information we store.

Within the scope of data protection laws, we implement different industry security standards to ensure the complete personal safety of our members. These include:

  • Authentication and access control
  • Secure Socket Layer encryption technology for encrypted communication
  • Internal and external audits
  • Secured network devices, such as intrusion detection and firewalls

Who Has Access to Your Data?

Besides our company, we can share your information with other entities within our group and with our business partners. Aside from that, casino employees, such as money laundering officers, data protection officers, customer support agents, VIP managers, and anti-fraud analysts, shall have access to your information to discharge their duties and offer you support when needed.

However, we do not reveal your information to third-party companies that are not authorized to have your information. But we may disclose your information if required by regulation, law, or for any other legal reason. We’ll be disclosing your information to any law enforcement agency for investigating purposes to safeguard the trustworthiness of the company, its business partners, and its customers.

We will also share your data in the following cases:

  • If we need to reveal the information to our payment providers to facilitate transaction processing, provided we are not going against the rules set in their privacy policies.
  • In a case where the company believes disclosure is required to protect the casino, ensure the players’ safety, investigate fraud, or ensure the safety of others.
  • To any other third-party service providers with the player’s consent before the release.

How Long Do Big Wins Store Your Information

If you have an account with us, the company will hold and store the information for the duration that your account is active. Additionally, the casino will retain your personal details for an additional period to satisfy the legal obligations under any applicable law, such as know-your-customer, gambling regulations, and anti-money laundering regulations.

We can also keep your information for as long as necessary for legitimate purposes such as suspected fraud investigation and record keeping. If you wish to erase the information collected by us, please contact us or email us; we will be happy to help you.

Cookies Policy

Bis Wins Casino uses cookies to deliver better service and a great experience. Cookies are small text files stored on your device when you visit our site. With the help of these cookies and other similar tracking technologies, we can gather information about your visit; the system will record information about your activities, such as your web browser, internet protocol (IP), and referring websites when you visit our site.

Some of these cookies are necessary for our website to run smoothly, while others are used to make our website better and help us give our players better services.

Some of the cookies we collect include:

  • Advertising Cookies – We use this to determine how effective our content marketing is. They are provided by our partners to monitor website visits and new player registrations.
  • Required Cookies – Needed for basic functionality and navigation of the website.
  • Functional Cookies – Enable us to examine your activities on the website, e.g., region, language, and session key.

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